Up to three years warranty for all new Krystal UK supplied limousines

---

Krystal UK has negotiated an all-inclusive two year warranty for its’ new limousines, in association with an FSA regulated warranty company - available to all Krystal UK’s United Kingdom operators. This warranty has been put in place to provide the operator with complete peace of mind.

Please note: warranty does not include regular preventative maintenance servicing, as stipulated by the donor vehicle’s manufacturer. This is the responsibility of the operator.

The warranty outline is detailed below. For further information, please refer to the Warranty package provided by Krystal UK.

• Up to a three year warranty is included in the purchase price of the limousine.
• A full Warranty Package is provided at the point of delivery - please ensure the Claims Procedure is read and adhered to at all times.
• Operators are able to nominate their own Repair Centres, providing it can be shown that the Repair Centre concerned has the capability and ability to deal correctly with stretch limousines.
• A single warranty claim can be up to the value of £10,000.00 - parts and labour.
• There is no limit to the number of claims that may be made during the warranty period.
• Krystal USA, through the offices of Krystal UK, underwrites the two year warranty for all Krystal USA modifications carried out to the donor vehicle, including the passenger compartment.
• A third year warranty may be purchased at any time during the initial two year warranty period for £500.00, providing the limousine has been serviced according to the donor vehicle manufacturer’s specifications and the service book stamped accordingly.
• Urgent and out-of-hours and/or weekend repair needs are catered for by the provision of a “self-repair authority” up to the value £500 - parts and labour.

How to make a Claim

If the vehicle shows sign of an imminent failure, DO NOT continue to use it. This may aggravate the problem, and cause greater damage for which we will not be liable. Your repairer must find the cause of the problem and verify if is covered by the warranty. We will not pay for any stripping down of the parts to determine the cause of the parts unless we accept the claim. The most we will pay in total is the limit of the indemnity for your warranty. If you consider you have a claim DO NOT proceed with repairs until the claim has been approved.

1. Your repairer must telephone the Claims Department on 01446 790404. At that time the following information will be required:

• Policy Number
• Policyholder's name
• Current mileage
• Nature of claim
• Total cost
• Service history (if applicable)

2.If the failed component is listed under this warranty you must obtain authority from the claims department before commencing any repairs. Admission of liability is conditional on the terms and conditions of this warranty being adhered to, for example, servicing.
3. On receipt of any supporting service invoices (where required), we may approve repairs immediately; call for other estimates; nominate another repairer; investigate the claim further; or appoint an independent assessor to inspect the vehicle.
4. When repairs are approved a claim authorisation number will be given for the repairs to be carried out.
5. On completion of the repairs, send the following documents to the Administrator.
a. The repairer's invoice for repairs, which must quote the policy number, claim authorisation number and details of who to pay
b. Evidence of the vehicle's service history, including invoices from the start date of the warranty, if requested.
The Administrator's working hours are 9am - 5pm Monday to Friday.

How to Claim Payment
When the repairs have been completed, you should send the invoice quoting the claim authorisation number and stating clearly who should receive payment to the following address:

Claims Department
Motorcare Warranties Ltd
Motorcare House
The Gables
Commercial Street
Llantwit Major Vale of Glamorgan
CF61 1 RB

The administrator will then reimburse you or the repairer, subject to the terms and conditions of the warranty. If a balance is due, you must pay it direct to the repairer.

Please Note:
Claims documentation must be received by the Claims Department within 30 days of completion of repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it shall be at the discretion of the company to accept such claims. Telephone calls may be recorded for the purpose of staff training and improving customer service. VAT on repairs covered by the Warranty is not reimbursed where the policyholder is VAT registered.

Important Note:
You are covered only for the parts described below. You are covered up to the limits shown on the policy schedule or any lower limits that may be specified. We may insist that your repairer use exchanged or reconditioned parts to effect a repair. If the part to be replaced has some wear or the part improves the general condition or value of the vehicle, you may be required to pay a specified amount towards the improvement. We cannot agree to any claim without providing a claim authorisation number.

The repairer should not start any repairs without this number. Please quote your claim authorisation number every time you contact us about your claim and make sure the repairer includes this number on his invoice.

Parts Covered
All Mechanical and Electrical components of the vehicle that were manufacturer's original EXCEPT those listed below.

Components not covered by this Warranty

• All bodywork and trim, seat belts, glass, sunroof panels, fuel tank, wheels and tyres, hinges, brake facings, seized callipers
• Air bags
• HT Leads, spark plugs, filters, wiper blades, lights and bulbs, glow plugs
• Engine mountings, gearbox mounting, hoses and water ingress
• Worn or leaking cylinders
• Battery
• LPG Conversions
• Components which have failed as a result of correct oil levels not being maintained

Additional Items Covered
In-car entertainment systems (Please note that thee items will be covered up to 25% including VAT, of your claim limit on original manufacturer's equipment ONLY, up to a maximum of £500).

Air conditioning and climate control systems. (Please note that these items will be covered up to a maximum of 40% including VAT of your claim limit, up to a maximum of £500) Satellite Navigation Equipment (Please note that this item will be covered up to a maximum of 25% including VAT of your claim limit, up to a maximum of £500)

Additional Cover Available
Provided an extra premium has been collected we will provide cover on the vehicle's Catalytic Converter.

Please Note:
This insurance policy covers components against mechanical or electrical failure due to sudden and unexpected circumstances. The replacement of oil filters, lubricants, anti-freeze and fluids and re-gassing of air conditioning is included, provided the replacement is necessitated by the failure of a warranted component.

External oil leaks are specifically excluded. It is recommended by your Vehicle Manufacturer that you check your vehicles' oil level on a weekly basis.
Please note that this warranty does not cover failure due to wear and tear or progressive deterioration.

Where the failure has been confirmed on a diagnostic machine, a computer print-out detailing the fault codes must be submitted as supporting evidence, along with the claims invoice. Please note: The maximum payment for diagnostics is £65.00 inclusive of VAT. Block liners are specifically excluded.